Refund and Cancellation Policy
Last updated: September 2026
1. What this policy covers
This policy applies to payments made by brands to Brand-O-fluence for influencer marketing campaigns arranged through the platform. It explains when a campaign can be cancelled, when money is returned, and how long that takes.
2. How a campaign payment works
A brand funds a collaboration before work begins. Brand-O-fluence receives and holds that payment. The influencer submits their deliverables, the brand reviews and approves them, and Brand-O-fluence then pays the influencer their share.
The brand is billed the full campaign value, which includes the platform fee disclosed at the time of payment. Payments are collected in Indian Rupees through Razorpay.
3. Cancellation and full refund, before payment is released
A brand may cancel a collaboration and receive a full refund at any time before Brand-O-fluence has released payment to the influencer. The refund is the entire amount paid, including the platform fee. We do not retain a fee for a campaign that did not complete.
Cancelling a collaboration in this way ends it. The influencer is notified, and neither party owes the other anything further through the platform.
4. After payment has been released
Once Brand-O-fluence has released payment to the influencer, that payment cannot be reversed through the platform. The money has left our account and reached the influencer's bank account.
Payment is released only after the brand has approved the deliverables, so a brand always has the opportunity to cancel first. If you believe payment was released in error, contact us immediately using the details in section 9 and we will investigate, though we cannot guarantee recovery.
5. How to request a refund
Open the collaboration in your dashboard and use the cancel option, or email us at info@brandofluence.com from the address registered to your account. Include the campaign name and the creator involved.
Every refund is reviewed and issued by the Brand-O-fluence team. You will receive confirmation by email once it has been initiated.
6. How long a refund takes
We initiate approved refunds within 3 working days of the request. Once initiated, the money is returned to the original payment method and typically appears within 5 to 7 working days, depending on your bank or card issuer.
Refunds are always returned to the method used to pay. We cannot redirect a refund to a different card or account.
7. Partial deliveries and disputes
If a campaign is partly delivered, or the brand and influencer disagree about whether the work meets the brief, either party may raise it with us. We will place the payment on hold while we review, during which it is neither released nor refunded.
We will then either release payment to the influencer, return it to the brand, or agree a different split with both parties in writing. We aim to resolve disputes within 10 working days of them being raised.
8. Failed and duplicate payments
If a payment fails, no amount is retained and no collaboration is funded. If your bank shows a debit for a failed attempt, it is normally released automatically within 5 to 7 working days. A duplicate payment for the same collaboration is refunded in full as soon as we identify it — contact us if you spot one first.
9. Contact us
Brand-O-fluence
Email: info@brandofluence.com
We reply to refund and cancellation queries within 2 working days.